nerve
Gorgias + Nerve
Helpdesk platform for ecommerce teams to manage tickets, customers, and support conversations.
What Nerve can do with Gorgias
Look things up 3
Get Ticket
Get Ticket. Retrieve a Gorgias ticket by ID
List Tickets
List Tickets. List Gorgias tickets with cursor-based pagination support
Get Customer
Get Customer. Retrieve a Gorgias customer by ID or find one by email
Make changes 4
Create Ticket
Create Ticket. Create a new Gorgias ticket with an initial message
Update Ticket
Update Ticket. Update a Gorgias ticket
Create Message
Create Message. Create a reply or message on an existing Gorgias ticket
Custom API Call
Custom API Call. Make a custom API call to a specific endpoint
Works with
- Agents. An Agent can use Gorgias when you grant it the capability.
- Workflows. Gorgias can be a step in a workflow that runs the same way every time.
- Approvals. Actions that matter can wait for a person before Gorgias is touched.
You connect with: account details.
How it can work
- 1
Something happens
- 2
An Agent or workflow decides what to do
- 3
A person approves, if it matters
- 4
Gorgias: create ticket
Connected is not unrestricted
Connecting Gorgias does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsRelated integrations
- IntercomCustomer supportCustomer messaging platform for sales, marketing, and support26 actions
- FrontCustomer supportConnect Front to your Agents and workflows.21 actions · 5 events
- ZendeskCustomer supportCustomer service software and support ticket system17 actions · 10 events
- FreshserviceCustomer supportIT service management software for ticketing, asset management, and IT operations.12 actions · 8 events
Deploy your first Nerve Agent
Start with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.
