Connect Front to your Agents and workflows.
Find Account
Find Account. List company accounts and optionally filter by email domain or external ID
Find Contact
Find Contact. Look up a contact by handle (email, phone, etc.) or other identifying field
Find Conversation
Find Conversation. Find a conversation by search filters such as subject, participants, tags, inbox, etc
Add Comment
Add Comment. Add a comment (internal note) to a conversation in Front
Add Contact Handle
Add Contact Handle. Add a handle (email, phone number, etc.) to an existing Contact
Add Conversation Links
Add Conversation Links. Link external references (URLs) to a conversation
Add Conversation Tags
Add Conversation Tags. Add one or more tags to a conversation
Assign/Unassign Conversation
Assign/Unassign Conversation. Assign a conversation to a teammate or remove assignment
Create Account
Create Account. Create a new account in Front
Create Contact
Create Contact. Create a new contact in Front
Create Draft
Create Draft. Create a draft message in Front
Create Draft Reply
Create Draft Reply. Create a draft reply to an existing conversation (subject/quote etc.) without sending immediately
Create Link
Create Link. Create a Link in Front (name, external URL)
Remove Contact Handle
Remove Contact Handle. Remove a handle (email, phone number, etc.) from an existing Contact
Remove Conversation Links
Remove Conversation Links. Remove external links from a conversation in Front
You connect with: api key.
Something happens
An Agent or workflow decides what to do
A person approves, if it matters
Front: add comment
Connecting Front does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsStart with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.
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