Terms of Service

1. The agreement

These terms are an agreement between [Nerve legal entity name] (“Nerve”, “we”) and the organization or person that creates a workspace or uses the service (“you”). By creating a workspace, signing in or using Nerve you accept them. If you accept for an organization, you confirm you may bind it.

Nerve is business software. You must be at least 18 and use it for business purposes.

2. The service

Nerve lets you build AI Agents that use your knowledge and act in the applications you connect, with human approval where you require it. This includes Nerve Memory, Cortex, Tools, Connect, workflows, the Console and the Nerve MCP server.

We may improve, change or retire features. If we remove a material feature you pay for, we will give reasonable notice and a fair remedy.

3. Accounts and workspaces

Keep sign-in details and keys secure and tell us promptly about unauthorized use. You are responsible for what happens under your workspace, including the people you invite, the roles you give them and the connections and permissions you grant to Agents.

4. Your data

You own your data: the documents, conversations, leads, configuration and anything else you or your users put into Nerve or that Agents produce for you (“Customer Data”). You give us a limited license to host, process and transmit Customer Data only to provide and secure the service and as these terms allow.

We do not use Customer Data to train AI models. You are responsible for having the rights and notices needed to put Customer Data into Nerve, including for people who talk to your Agents.

5. AI features and your responsibility

Agents are generated by AI models and can be wrong. You decide what each Agent may read and do. Use approvals for actions that matter, review outputs, and do not rely on an Agent alone for legal, medical, financial or other decisions of consequence.

Nerve sends the content an Agent needs to the AI provider you configured, under that provider’s terms. Integrations and MCP servers you connect are third-party services under their own terms; Nerve is not responsible for them.

6. Acceptable use

You must follow the Acceptable Use Policy. We may suspend access that threatens the service, other customers or the law, and will tell you why where we can.

7. Fees and payment

Paid plans are described on the pricing page or in an order form. Fees are charged in advance for the period stated, are non-refundable except where these terms or law say otherwise, and exclude taxes. If payment fails we may suspend paid features after notice.

We may change prices for a future period with at least 30 days’ notice.

8. Confidentiality

Each party will protect the other’s non-public information with reasonable care, use it only for this agreement, and disclose it only to people who need it and are bound to protect it, or when the law requires.

9. Our intellectual property and feedback

Nerve, its software and its brand belong to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. Open-source components are licensed under their own terms (see Third-party notices).

If you give us feedback we may use it without obligation to you.

10. Warranties and disclaimers

We will provide the service with reasonable skill and care. Except as stated, the service is provided “as is” and we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows. We do not warrant that AI outputs are accurate or that the service will be uninterrupted or error-free.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue, and each party’s total liability is limited to the fees you paid in the 12 months before the event. These limits do not apply to liability that cannot be limited by law, to your payment obligations, or to your breach of the Acceptable Use Policy.

12. Indemnities

You will defend us against third-party claims that Customer Data or your use of the service breaks the law or infringes rights, or that you broke the Acceptable Use Policy, and pay resulting damages and costs. We will defend you against third-party claims that the service itself infringes their intellectual property rights, on the same basis. The indemnified party must give prompt notice and reasonable cooperation.

13. Term, cancellation and deletion

The agreement runs while you use the service. You may cancel at any time; paid periods run to their end. Either party may terminate for uncured material breach after 30 days’ notice.

After termination you can export Customer Data for 30 days, after which we delete it from active systems and from backups within a reasonable period, unless the law requires us to keep it.

14. Privacy and security

The Privacy Policy explains how we handle personal data. Where we process personal data for you, the Data Processing Addendum applies. We protect the service with measures described on the Security page.

15. General

These terms are governed by the law of [Governing law and courts], and its courts have exclusive jurisdiction, except where the law of your location requires otherwise. Neither party may assign the agreement without consent, except to a successor in a merger or sale of the business. If a provision is unenforceable the rest continues. Failure to enforce a right is not a waiver. These terms and any order form are the whole agreement.

We may update these terms; for material changes we will give at least 30 days’ notice, and continuing to use Nerve afterwards means you accept them. Questions: [legal@your-domain].