Zendesk + Nerve

Find Organization(s)

Find Organization(s). Search organizations by name, domain, external ID, or other criteria

Find Ticket(s)

Find Ticket(s). Search tickets by ID, field, or content

Find User(s)

Find User(s). Search users by email, name, role, or other criteria

Find an Agent

Find an Agent. Find an agent by email or name

Find a Group

Find a Group. Find a group by name

Create Ticket

Create Ticket. Create a new ticket in Zendesk

Update Ticket

Update Ticket. Modify ticket fields or status via API call

Add Tag to Ticket

Add Tag to Ticket. Apply one or more tags to a ticket

Remove Tag(s) from Ticket

Remove Tag(s) from Ticket. Remove one or more tags from a ticket

Add Comment to Ticket

Add Comment to Ticket. Append a public/private comment to a ticket

Create Organization

Create Organization. Create a new organization record

Update Organization

Update Organization. Update existing organization fields

Create User

Create User. Add a new user to the Zendesk instance

Delete User

Delete User. Remove a user and associated records from the account

Find Latest Comment

Find Latest Comment. Find the latest comment on a ticket

Update User

Update User. Update existing user fields

Custom API Call

Custom API Call. Make a custom API call to a specific endpoint