nerve
Help Scout + Nerve
Connect Help Scout to your Agents and workflows.
What Nerve can do with Help Scout
Look things up 3
Find Conversation
Find Conversation. Finds an existing conversation using provided filter
Find Customer
Find Customer. Finds a customer by email
Find User
Find User. Finds a user by email
Make changes 6
Create Conversation
Create Conversation. Start a new conversation
Send Reply
Send Reply. Sends a reply in an existing conversation
Add Note
Add Note. Adds a note to a conversation
Create Customer
Create Customer. Adds a new customer to Help Scout
Update Customer Properties
Update Customer Properties. Updates customer's properties
Custom API Call
Custom API Call. Make a custom API call to a specific endpoint
Start a workflow when something happens in Help Scout
- Conversation Created
- Conversation Assigned
- New Customer
- Tags Updated
Works with
- Agents. An Agent can use Help Scout when you grant it the capability.
- Workflows. Help Scout can be a step in a workflow that runs the same way every time.
- Approvals. Actions that matter can wait for a person before Help Scout is touched.
You connect with: sign in with your account.
How it can work
- 1
Something happens
- 2
An Agent or workflow decides what to do
- 3
A person approves, if it matters
- 4
Help Scout: create conversation
Connected is not unrestricted
Connecting Help Scout does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsRelated integrations
- IntercomCustomer supportCustomer messaging platform for sales, marketing, and support26 actions
- FrontCustomer supportConnect Front to your Agents and workflows.21 actions · 5 events
- ZendeskCustomer supportCustomer service software and support ticket system17 actions · 10 events
- FreshserviceCustomer supportIT service management software for ticketing, asset management, and IT operations.12 actions · 8 events
Deploy your first Nerve Agent
Start with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.
