nerve
Crisp + Nerve
Connect Crisp to your Agents and workflows.
What Nerve can do with Crisp
Look things up 2
Find Conversation
Find Conversation. Searches for conversations matching the specified criteria
Find User Profile
Find User Profile. Finds a user profile by email address
Make changes 5
Add Note to Conversation
Add Note to Conversation. Adds an internal note to a conversation
Create Conversation
Create Conversation. Creates a new conversation
Create/Update Contact
Create/Update Contact. Creates a new contact or updates an existing contact
Change Conversation State
Change Conversation State. Updates the state of a conversation
Custom API Call
Custom API Call. Make a custom API call to a specific endpoint
Start a workflow when something happens in Crisp
- New Contact Created
- New Conversation Created
Works with
- Agents. An Agent can use Crisp when you grant it the capability.
- Workflows. Crisp can be a step in a workflow that runs the same way every time.
- Approvals. Actions that matter can wait for a person before Crisp is touched.
You connect with: account details.
How it can work
- 1
Something happens
- 2
An Agent or workflow decides what to do
- 3
A person approves, if it matters
- 4
Crisp: add note to conversation
Connected is not unrestricted
Connecting Crisp does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsRelated integrations
- IntercomCustomer supportCustomer messaging platform for sales, marketing, and support26 actions
- FrontCustomer supportConnect Front to your Agents and workflows.21 actions · 5 events
- ZendeskCustomer supportCustomer service software and support ticket system17 actions · 10 events
- FreshserviceCustomer supportIT service management software for ticketing, asset management, and IT operations.12 actions · 8 events
Deploy your first Nerve Agent
Start with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.
