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WhatsApp Business + Nerve
Send text, media and template messages from your WhatsApp Business number.
What Nerve can do with WhatsApp Business
Look things up 5
Get Media URL
Get Media URL. Looks up a media ID and returns its download URL and metadata
Download Media
Download Media. Downloads a received media file so later steps can use it
List Phone Numbers
List Phone Numbers. Lists the phone numbers registered on the business account
Get Phone Number
Get Phone Number. Returns the details and health of one business phone number
Get Business Profile
Get Business Profile. Returns the public business profile shown for a phone number
Make changes 17
Send Message
Send Message. Send a text message through WhatsApp
Send Media
Send Media. Send an image, video, audio, document or sticker by URL
Send Template Message
Send Template Message. Send an approved template, filling in its placeholders
Send Template
Send Template. Sends an approved template by name with positional parameters
Send Interactive Buttons
Send Interactive Buttons. Sends a message with up to three quick-reply buttons
Send Interactive List
Send Interactive List. Sends a message that opens a menu of up to ten selectable rows
Send Interactive CTA URL
Send Interactive CTA URL. Sends a message with a single button that opens a web link
Send Location
Send Location. Sends a map pin for a latitude and longitude
Send Contact
Send Contact. Sends a contact card the recipient can save
Send Reaction
Send Reaction. Reacts to a message with an emoji, or removes an existing reaction
Mark Message As Read
Mark Message As Read. Shows the sender blue ticks for a received message, optionally with a typing indicator
Delete Media
Delete Media. Deletes an uploaded media file from WhatsApp
Start a workflow when something happens in WhatsApp Business
- New Incoming Message
- New Message Reaction
- Message Status Updated
- Template Status Updated
Works with
- Agents. An Agent can use WhatsApp Business when you grant it the capability.
- Workflows. WhatsApp Business can be a step in a workflow that runs the same way every time.
- Approvals. Actions that matter can wait for a person before WhatsApp Business is touched.
You connect with: account details.
How it can work
- 1
Something happens
- 2
An Agent or workflow decides what to do
- 3
A person approves, if it matters
- 4
WhatsApp Business: send message
Connected is not unrestricted
Connecting WhatsApp Business does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsRelated integrations
Deploy your first Nerve Agent
Start with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.
