nerve
ServiceNow + Nerve
Enterprise IT service management platform for incident, change, and service request management
What Nerve can do with ServiceNow
Look things up 8
Get Record
Get Record. Retrieve a specific record by its ID
Find Records
Find Records. Search for records in a table using a query
Resolve or Close Incident
Resolve or Close Incident. Move an incident to Resolved or Closed with a close code and resolution notes
Find File
Find File. List or download file attachments from a record
Get Catalog Item
Get Catalog Item. Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item
Search Knowledge Articles
Search Knowledge Articles. Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active
Get Knowledge Article
Get Knowledge Article. Retrieve the full content of a knowledge article by sysid
Count Records
Count Records. Return the number of records in a table that match an optional encoded query (uses the Aggregate API)
Make changes 9
Create Record
Create Record. Create a new record in a specified table
Update Record
Update Record. Update an existing record in a specified table
Delete Record
Delete Record. Delete a record from a specified table
Add Comment or Work Note
Add Comment or Work Note. Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.)
Attach File to Record
Attach File to Record. Upload and attach a file to a record
Delete Attachment
Delete Attachment. Delete an attachment by its sysid
Submit Catalog Request
Submit Catalog Request. Order a catalog item. Submits a service catalog request and returns the resulting request number
Send Email
Send Email. Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured
Custom API Call
Custom API Call. Make a custom API call to a specific endpoint
Start a workflow when something happens in ServiceNow
- New Record
- Updated Record
- New Comment or Work Note
Works with
- Agents. An Agent can use ServiceNow when you grant it the capability.
- Workflows. ServiceNow can be a step in a workflow that runs the same way every time.
- Approvals. Actions that matter can wait for a person before ServiceNow is touched.
You connect with: account details.
How it can work
- 1
Something happens
- 2
An Agent or workflow decides what to do
- 3
A person approves, if it matters
- 4
ServiceNow: create record
Connected is not unrestricted
Connecting ServiceNow does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsRelated integrations
- monday.comProductivityWork operating system for businesses98 actions · 2 events
- ClickUpProductivityAll-in-one productivity platform90 actions · 30 events
- Jira CloudProductivityIssue tracking and project management75 actions · 9 events
- TrelloProductivityProject management tool for teams74 actions · 3 events
Deploy your first Nerve Agent
Start with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.
