nerve
Respond.io + Nerve
Connect Respond.io to your Agents and workflows.
What Nerve can do with Respond.io
Look things up 1
Find Contact
Find Contact. Search for contacts by name, email, or phone number in Respond.io
Make changes 8
Add Comment to Conversation
Add Comment to Conversation. Add an internal comment/note to a conversation in Respond.io
Add Tag to Contact
Add Tag to Contact. Add one or multiple tags to a contact in Respond.io
Assign or Unassign Conversation
Assign or Unassign Conversation. Assign or unassign a conversation to/from a team member in Respond.io
Create Contact
Create Contact. Create a new contact record in Respond.io
Create or Update Contact
Create or Update Contact. Create a new contact or update an existing one by email, phone, or ID
Delete Contact
Delete Contact. Permanently delete a contact from Respond.io
Open Conversation
Open Conversation. Mark a conversation as open in Respond.io
Custom API Call
Custom API Call. Make a custom API call to a specific endpoint
Start a workflow when something happens in Respond.io
- Contact Tag Updated
- Contact Updated
- Conversation Closed
- Conversation Opened
- New Contact
- New Incoming Message
- New Outgoing Message
Works with
- Agents. An Agent can use Respond.io when you grant it the capability.
- Workflows. Respond.io can be a step in a workflow that runs the same way every time.
- Approvals. Actions that matter can wait for a person before Respond.io is touched.
You connect with: account details.
How it can work
- 1
Something happens
- 2
An Agent or workflow decides what to do
- 3
A person approves, if it matters
- 4
Respond.io: add comment to conversation
Connected is not unrestricted
Connecting Respond.io does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsDeploy your first Nerve Agent
Start with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.