nerve
ConnectUC + Nerve
Connect ConnectUC to your Agents and workflows.
What Nerve can do with ConnectUC
Look things up 1
Find CDR
Find CDR. Find a Call Detail Record (CDR) by original call ID
Make changes 5
Create Contact
Create Contact. Create a new contact in ConnectUC
Set Do Not Disturb
Set Do Not Disturb. Enable or disable Do Not Disturb status for a user in ConnectUC
Initiate Call
Initiate Call. Initiate an outbound call from a ConnectUC extension
Send SMS
Send SMS. Send an SMS message through ConnectUC
Update CDR
Update CDR. Update a Call Detail Record (CDR) in ConnectUC
Start a workflow when something happens in ConnectUC
- New Recording
- New Call Transcription
- New Call Summary
- New CDR
- New Incoming Call
- New Outgoing Call
- New Voicemail
- New SMS
Works with
- Agents. An Agent can use ConnectUC when you grant it the capability.
- Workflows. ConnectUC can be a step in a workflow that runs the same way every time.
- Approvals. Actions that matter can wait for a person before ConnectUC is touched.
You connect with: sign in with your account.
How it can work
- 1
Something happens
- 2
An Agent or workflow decides what to do
- 3
A person approves, if it matters
- 4
ConnectUC: create contact
Connected is not unrestricted
Connecting ConnectUC does not give every Agent unrestricted access to it. Each Agent needs the capability granted, the identity it acts as must be allowed, and consequential actions can wait for a person to approve them.
How Nerve controls actionsDeploy your first Nerve Agent
Start with one conversation your team handles every day. Give the Agent what it needs to know, connect the tools it should use, and decide where a person steps in.